Shipping:

Greetings cards are shipped 2nd Class using Royal Mail from the UK.

A4 and A3 prints are shipped 2nd Class Signed For using Royal Mail from the UK.

Original Artwork is shipped 1st Class Tracked and Signed using Royal Mail from the UK.

Products including Phone Cases, T-shirts, Crop Tops, Sweatshirts, Tote Bags and Coffee Mugs are printed by a drop shipping service. They are located in both Europe and the USA. If you have ordered from Europe, your item will be shipped from Latvia, Spain or the UK, if you have ordered from the USA, your item will be shipped from the USA! If you are outside of these locations, the closest printing location will be allocated to you.

What is good about drop shipping?

Drop shipping is a great option to use as it cuts out the middleman, aka me, and prints and ships directly from the printers! The service I use conducts very thorough quality control checks and delivers straight to the customer, this cuts out on unnecessary emissions shipping to myself and from myself to the customer. It also prevents waste, before drop shipping sellers would have to buy in bulk from printers for products, often at a minimum of 50 or 100. These may not have all sold therefore wasting energy in creating these and the waste of unsold products. All my items are made to order! Saying this, the company I work with also provide the option for bulk orders, so if you are a shop interested in stocking my products wholesale can be an option. I have bought samples from my drop shipper and they are always outstanding and reliable!

By having multiple drop shipping locations, it also provides the customer with the cheapest shipping option possible!

Returns:

I do not accept returns for my greetings cards, prints or pet portraits as these are made to order, however if you are unhappy with your purchase for whatever reason please get in touch and we can sort something out.

All other items can be returned to me within 14 days of reception. Please let me know if you are returning an item and email me at kirstyoxleyillustration@gmail.com. This is so I can keep an eye out for it and let my printer know if it is a Phone Case, T-shirt, Crop Top, Sweatshirt, Tote Bag or Coffee Mug (if you don’t for these products I cannot guarantee a refund). I will offer you a refund upon the return of the item, if in new condition.

I cannot accept refunds or returns for custom/personalised items.